Contact Us
We're here to help with any questions about your order, products, or our services. Reach out through any of the channels below.
Contact Information
Kai Feng Guang Li Electric Appliance Co., Ltd.
A08, Oubeisha Commercial Plaza, Tongxiang Street, Lankao County, Kaifeng City, Henan Province, China
Please note: The address above is for correspondence only and is NOT a return address.
Response Time: We aim to respond to all inquiries within 24 hours during business days. During peak periods, response time may extend to 48 hours.
Business Hours (Eastern Time)
Note: Messages received outside business hours will be processed on the next business day. For urgent order issues, please include your order number in the subject line.
How Can We Help You?
Email Support
Send us an email at [email protected] for detailed inquiries. Include your order number for faster assistance.
Phone Support
Call us at 13576177696 Monday–Friday 9:00 AM–6:00 PM ET for immediate assistance.
Complaints & Dispute Resolution
We take all customer concerns seriously and strive to resolve issues quickly and fairly. If you have a complaint, please contact us directly first.
- Email us at [email protected] with “Complaint” in the subject line
- Include your order number and detailed description of the issue
- We will acknowledge receipt within 3 business days
- We aim to provide a full resolution within 14 business days